Refund Policy

Digital Books (PDF)

Before generation starts

Full refund within 30 minutes of payment if generation has not yet started. Email [email protected] with your order ID.

If generation fails

If your book fails to generate (status: FAILED), you receive a full automatic refund within 3–5 business days. No action required.

After successful delivery

Because digital books are delivered immediately and contain your child's personal illustration, we cannot offer refunds once the PDF has been successfully generated. If there is a quality issue with your book, email [email protected] and we will regenerate it at no charge.

Printed Books

Printed copies are produced on demand and shipped within 5–7 business days.

Before dispatch

Full refund if you cancel before the book is sent to print. Email [email protected] within 24 hours of payment.

After dispatch

We do not accept returns for personalised printed books unless the item arrives damaged. If your book arrives damaged, send a photo to [email protected] and we will replace it at no charge.

Contact

[email protected] | Last updated: March 2026.